The number of Devices you can connect will depend on which type of EasyLog™ Cloud account you have. This will be Starter or Professional.

For more information visit your account vitals via the accounts tab on the navigation bar.

The WiFi devices contain program code that runs internally, often referred to as firmware. You can update the firmware in a device by running the Firmware Updater software (installed on your PC with the WiFi Sensor Software). You’ll need to connect the device to the PC using the USB cable provided then follow the on-screen instructions to download and update the latest firmware versions. To benefit from the latest improvements we recommend using the latest firmware releases for your devices. Depending on the previous firmware version, your device may be in a factory-reset condition following a firmware update, and will need to be connected to the EasyLog™ Cloud using the EasyLog™ WiFi Software. Any existing data for this device on the EasyLog™ Cloud will be archived for safe-keeping.

If you have Signed-Up with EasyLog™ directly our charges will depend on which account type you have chosen and how many devices you require connected to your account. 

If this Cloud service has been provided to you by a 3rd party or your supplier, you should contact them directly about billing enquiries.

When the device is displaying the main reading screen on the LCD, press the button on the front four times. The MAX, MIN and Signal Strength screens will be quickly displayed. The device will try to transmit its latest data immediately, regardless of the Sync Schedule setting.

The sample rate sets how often the Data Logging device records a reading. The Sync Schedule sets how often the Data Logging device transmits this information to the EasyLog™ Cloud. Choosing the right sample and sync schedule for your specific needs is vital to ensure that you maximize battery life. Every application is different so we have made the system as flexible as possible.

If your access point or WiFi router is working, your device may be out of range. You can check the range of the devices by pressing the device button three times. This will show a number between 1 and 10 if you have a signal, with 1 being a low signal and 10 a strong signal. When the device shows ‘- -‘ there is no signal.

In order to manage data received from your device efficiently, the EasyLog™ Cloud divides data up into what we call ‘sessions’. Your device will begin a session when it first begins logging. If you make any changes to the device such as a sample rate or alarm level change, the EasyLog™ Cloud closes and saves the current session and a new session is started. A complete list of all sessions is shown within the Session List Button on the Data page. All sessions have the ability to be merged together via this button so you will be able to see all data recorded by this device in a single data view.

This means that you have changed a setting on a device, for example the transmission rate, an alarm level. The device will receive its new settings the next time it transmits to the EasyLog™ Cloud, the set-up will be pending until that time.

The only way device data is lost is if you delete a device. The EasyLog™ Cloud asks if you definitely want to delete the device so you will not be able to do this by mistake. If you have a Starter account, the EasyLog™ Cloud stores only the most recent 45 days of data. Data older than this is automatically deleted.

If as a Starter you wish to upgrade to 2 years of data storage, you can do this via the "Account" Navigation Menu Option providing you have the relevant permissions.

1) Check that the password being entered is correct.

2) Check if 802.11b is enabled on the access point or router.

3) Ensure MAC filtering is not switched on in the access point or router. If it is switched on, only known devices will be able to connect to your router.

4) Check that your network has an internet connection.

5) Check that the device is in range of the router.

6) Check to see if the router has the latest firmware.

7) If the access point or router has WEP Encryption ensure that the HEX key is being entered rather than the password. You can find the HEX key in the internal settings of your access point or router. Alternatively, search the web for resources to help convert your password to a HEX key.

8) Check that DHCP service is running. This allows the device to be allocated an IP Address. Normally, the DHCP service runs in either your router or on a network server. Make sure that the configured DHCP IP address range allows the addition of new devices if not, then extend the range.

9) If your wireless network uses WPA Enterprise, make sure that the correct authentication type is selected from the drop-down box. Only the types listed are supported.

10) If your access point or router has a wireless mode setting, this must be set to ‘Mixed’, not ‘Greenfield’.

11) Make sure that the SSID name does not contain spaces.

This means that the device is not connected to the EasyLog™ Cloud. Check your network connections first and then make sure that the device is within range of the access point or WiFi router. To save battery power, the device may be in sleep mode for up to 30 minutes and will then look for a connection again. No data is lost while the device is temporarily not connected. Once connection is resumed all data will be synchronised with the EasyLog™ Cloud.

If you have Signed-Up with EasyLog™ directly, you can upgrade your account at any point. Downgrade is also possible, depending on the number of devices you have connected to your account. You cannot downgrade to a STARTER account.

To make changes to your account, Click on the "Account" menu option from the Navigation Menu Bar, This should bring you to your Account settings tab (Providing you have the correct user permissions) where you can make adjustments to your account.

If this Cloud service has been provided to you by a 3rd party or your supplier, you should contact them directly about changing your account.

Select the device(s) you wish to Archive or Delete, Then click on the menu button in the top right of the Devices Page, this menu contains the options for both archiving and deleting a device.

You can access your EasyLog™ Cloud account using any internet enabled device through a web browser. This could be your PC at home/office, your iPad/tablet or your mobile phone, etc. The EasyLog™ Cloud supports the latest Chrome, Internet Explorer, Firefox, Edge and Safari browsers. Data charges may apply if viewing data from your EasyLog™ Cloud account on your mobile phone. Alternatively you can access your account via the Easylog cloud App.

If you're having trouble accessing these tabs to change location or user settings, please try reducing the zoom level on your browser. This can be done by using Ctrl-. On mobile devices these may be inaccessible due to screen size.

If you have Signed-Up with EasyLog™ directly, you can pay in GBP or in USD. If you are not in a country using GBP we would recommend using USD as your payment method.

If this Cloud service has been provided to you by a 3rd party or your supplier, you should contact them directly about paying for your account.

Your data on our EasyLog™ Cloud account is very secure. The only way to access your account and data is to use the email address and password that you specified when signing up to your account. If you have a Professional account with multiple users, a user with Administrator privileges can control which data individuals can access.

We regularly back up all data and take all industry standard precautions. However, we always recommend that you also back up any data locally.

The device will arrive partly charged but ideally you should charge it for 24 hours before use for optimum performance. The battery can be recharged via a PC, a USB +5V wall adapter, or a portable USB battery pack using the USB lead provided.